Shannanlee Dotto
Lower Burrell, Pa 15068 Phone: (724) 337-4219 Email: smu108@aol.com

Deadline Oriented Strong Work Ethic Customer Service
Training/Mentor Internal/External Relationship Strategic Planning
Leadership On Projects Critical Thinker/Composer Problem Solver
Empathy/Advocating Skilled in QC/QA/Analyze Predict/Forecast
Conceptual/Visual Brand Building Detail Oriented

KEY SKILLS:

Promotion/Non- profits:
Performed cross training program with sale manager and various department to improve my knowledge of the business, and provided more effect resources to the customer. Improved customer needs by 10% during the transition.

Developed a proprietary equipment maintenance program for customers, which strengthen customer loyalty to the product and has built company image.

Higher Education:
Work closely with admission staff to retain students and coordinate student- oriented activities including orientation, commencement, welcome events, etc. for the college.

Collaborate with student organization advisor development program and communication with advisors for the campus improvement.

Responsible for the day to day management and overnight of student events, including but not limited to the approval of their events, management of the contracting process, development of risk management plans, etc.

Marketing:
Creatively designed and developed eye-catching marketing advertisements, maintenance bulletins, instruction manuals and training affidavits.

Improved a pilot program to help expanded the student coupon book to obtain a goal of 20% community participate within two year period.

Computer Proficiency:
Software: Microsoft Suite, Word, Excel, Power Point, and Outlook. Desktop Publisher, Adobe Illustrator, MS Publisher, Act 7, Minitab, MESDA, Navinet, Great Plains, OEI, Facebook, LinkedIn, Instagram.

Professional Experience- Overview
Order Processing Specialist Polyconcepts/Leeds 2/2006-2018
Continually complete front line processing of incoming imprint orders/changes which involves the review of all order information and qualifying. It entails but no limited to the customer requirement, item requirements, quantity/color/specs, inventory/branding, artwork/imprint capabilities , shipping/special handing request, pricing. Have less than an average of 3% error rate, on more than half million dollars in monthly revenue.
Responsible ensuring all orders are cleared the day prior to production which includes average of 33% of Leed’s daily business. From a financial view that ranges from a daily cost $5000, 000 to $ 1.2 million dollars a day.

Have a strong judgment, quick, and comprehensive decision- making: and problem solving skills. While concentrate on the attention to detail necessary to process an order in less than 24 hour periods. While supporting internal and external inquires in a timely matter.

Order Entry Leed’s Promotional products 8/2006-2007
Input orders obtained from multiple locations into web- based processing system.
Performed cross training program with the sale manager and various departments to improve my knowledge of the business, and provided more effect resources to customer. Improved customer needs by 10 % during the transition
Assisted in various special committees to open lines communication between various departments.

Marketing Assistant Blackburn’s Physician Pharmacy 6/2004-2006
Creatively designed and developed eye- catching marketing advertisement, maintenance bulletins, instruction manuals, and training affidavits.
Developed a proprietary equipment maintenance program for customers, which strengthen customer loyalty to the product and has built company image.
Wrote a strategic operating plan to reduce service calls by 5% by more effectively allocating a troubleshooting operational manual to all customers.

Customer Services Blackburn’s Physician Pharmacy
Within the first seven months of being hired, was appointed as representative of the team responsible for preparation of the JCAHO survey of 2005 (score in the upper 90’s) .
Deep knowledge of attaining sale results and assurance for repeat buy through reports an statics analytic.

Client Associate Merrill Lynch 9/2002
Established and maintained client reports, received/verified stock quotes and transactions, handled customer inquiries, and IRA distributions.
Interfaced with high dollar clients during the rapidly changing, post 911 times.
Selected by senior wealth manager to witness estate and will transactions.

Student Activities Coordinator Penn State University 8/1999-2003
Improved a pilot program to help expanded the student coupon book to obtain a goal of 20 % community participate within two year period.
Collaborate with student organization advisor development program and communication with advisors for campus improvements.
Responsible for day to day management and overnight of student events, including but not limited to the approval of their events, management of the contracting process, development of risk management plans etc.
Work closely with admission staff to retain students and coordinate student- orientated activities including orientation, commencement, welcome events etc. for the college.
Developed and implemented advisement for the campus events.

Advising Counselor Assistance Penn State University 10/1999-2003
Provides advising to prospective students, current students, transfer student, continuing students, students with appointments, and walk-in students identified peak registration period.
Assisted students in selecting courses to meet general education and degree requirements, and in choosing initial education and career objectives consistent with their interests and abilities.
Refers students to departments for specific programs questions, refer students to particular services when appropriate.
Develops and maintains a thorough knowledge of the university’s academic offerings, bulletin changes and graduation requirements.
Manages email communication from students, faculty, and staff.
Conducts freshman orientation sessions.

Education
College:
The Pennsylvania State University, May 2003
BSBA Degree in Business Administration:
Major Marketing & Management
GPA 3.46 Dean’s List (4 pt scale)

Technical Education
Northern Westmoreland Career & Technology Center
Certification: Commercial Art & advertising
GPA:4.00

Honors/Awards/Volunteer
Relay for life American heart association
Children Art’s Festival
Big Brother Big Sister
Special Olympics
Penn State- Thon Fundraiser
Student Government
JR/ SR Class Faculty Representative
Lion Leadership Challenge (3 year)
Team Leader Peer Mentoring
Performance Improvement Committee/Blackburn’s