CSR | Sales Support | Program/Account Manager
Shana (King) Pearman
28401 Loa Alisos Blvd | Mission Viejo, CA | 92692
714.599.1966 | email@example.com
Experienced and highly motivated, I’m seeking a position within the promotional products industry, with potential for growth.
March 2021 – April 2023
CSR/Order Processor / Red Promotions (A Facilis Company) / Bellevue, WA
Provide order support for three successful sales representatives.
Work within Facilis based order management platform to maintain a high volume of orders from beginning to end.
Maintain an organized schedule to balance my time and ensure that all details are tended to.
Communicate with clients and suppliers with a clear, direct, positive, and friendly attitude.
Troubleshoot all complications that arise including inventory, production time, artwork, shipping etc.
Jan 2010 – May 2020
Sales Support, Corporate Accounts / Girvin Marketing Company / Irvine, CA
Manage and grow sales with our largest clients.
Manage and implement sales with the industry’s leading suppliers of apparel and hard goods.
Manage custom sales that enter the office.
Communicate with all clients, suppliers, and vendors daily.
Create estimates for current and prospective clients.
Create and submit Purchase Orders using Quick Books software. Continuing support as the order moves through our system, including but not limited to timing, pricing, delivery, invoicing, and payment.
Follow-up with all clients, to confirm a pleasant, easy experience that results in success, ensuring a high return customer rate.
Sept 2008 – Dec 2009
Sales Support/Office Assistant / The Calvert Company / Orange, CA
Manage daily office operations for an ASI/PPAI Promotional Products distributor.
Answer phones and route calls, meet and greet clients, file projects, track UPS/FedEx packages and shipments and manage database of existing clients.
Work with clients and suppliers to provide up to date pricing, proof approval, samples and purchase orders.
Follow projects from start to finish making sure of on time delivery of correct product resulting in satisfied clients and repeat business.
Jan 2004 – Aug 2008
Owner / Bark, Bath and Beyond Pet Boutique / Laguna Beach, CA
Conceptualized, opened, and operated a high-end Brick and Mortar retail store.
Managed and maintained close to 100 vendor relationships nationally and internationally.
Built customer relationships and maintained store loyalty via incentives and customer retention programs.
Designed and developed e-commerce-based website with hundreds of products – developed drop-ship programs with vendors and drove business through e-contact newsletters and mailing pieces.
Attended multiple Trade Shows researching industry and product trends.
COMPUTER SKILLS: Microsoft Office 365. Word, Excel, PowerPoint, and Outlook. Syncore (facilis operating system).
QuickBooks: Estimates, Purchase Orders, Data/Sales Management, Invoicing etc.
EDUCATION: California State University, Fullerton / MS Environmental Planning
Cal Poly Pomona / Multiple Subject Teaching Credential
California State University, Sonoma / BA Environmental Studies, and Planning
Personal and Professional References available upon request