Customer Sucess Representative

Sterling IL

Bringing over 3 years of experience in the customer success industry. Focused and enthusiastic professional offering support for the sales team through effective communications, and development. I establish targets for safety, quality, cost, and delivery improvements.

·   Problem-solving abilities

·   Conflict mediation

·   Tech-savvy

·   Adaptive team player

·   Promotional support
·   High-energy attitude

·   Inbound and Outbound Calling

·   Microsoft Office expertise

·   Process optimization


Education and Training
Sterling High School | Sterling, IL
High School Diploma
DeVry University | Villa Park, IL
Associate of Applied Science in Business Management
Graduated 2021 with Honors
DeVry University| Villa Park, IL
Bachelor of Technical Management with a concentration in sales and marketing
Expected Graduation June 2023 magna cum laude GPA 3.81
DeVry University| Villa Park, IL
Master of Business Admin with a concentration in marketing
Expected Graduation June 2024

·   Leadership Essentials Certificate



Customer Service Represenative at Halo Branded Solutions

• De-escalate problematic customer concerns, maintaining a calm, friendly demeanor.
• Document conversations with Sales representatives to track requests, problems, and solutions.
• Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Ask probing questions to determine service needs and accurately input information into electronic systems.
• Consult with customers to determine the best methods to resolve service and billing issues.
• Deliver fast, friendly, and knowledgeable service for routine questions and service complaints.

  • Updated 5 months ago

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