· 15 years of experience in the promotional products industry
· Ability to multi-task and work under tight daily deadlines
· Capable of managing multiple competing priorities
· Strong technical background, analyze complex processes and develop innovative solutions to challenges
· Exceptional communication and interpersonal skills
JULY 2019–FEBRUARY 2022
BUSINESS OPERATIONS LEADER at Deluxe, Inc.
Provided day to day operational support for promo/apparel on e-commerce platform. Developed internal tools to increase productivity in the updating of pricing and data. Provide testing of new features and capabilities of website platform. Create proof of concept products in testing platform to introduce new product types or enhance existing products for ease of use and add-on features. Work with development team to implement promo standards integration into product data model. Provide Subject Matter Expert support to development teams to improve efficient delivery of software to testing and production environments.
OCTOBER 2015–JUNE 2019
PRODUCT SPECIALIST at Deluxe, Inc.
Oversee and maintain product data and pricing for promo/apparel on e-commerce platform. Worked closely with suppliers on new product additions to website to boost performance and sales. Provided support to sales agents on product recommendations and updates.
APRIL 2005–OCTOBER 2015
Owner at ONE OF A KIND SIGNS
Provided print marketing, apparel, signs, banners, electronic signage, dimensional signage and vehicle graphics to local and nationwide customers. Created white-label fundraising webstores for schools utilizing an online designer tool for customized products. Managed all aspects of business including marketing, sales, production, accounting, and product development.
JULY 2003–MARCH 2005
MARKETING MANAGER at UNITED GRAPHICS
Created print marketing design. Worked closely with top-level clients in the selection and design of print marketing materials and promotional products. Managed day to day operations of the print shop.
JANUARY 1993–JUNE 2003
NETWORK ENGINEER III at SPRINT
Executed software and hardware upgrades on network components in order to provide the latest technologies. Provided pre and post-sales support for fast-paced fortune companies. Developed testing matrix of compatibility of IP video and audio conference algorithms and associated equipment over the Sprint network. Developed training program for new hires which improved the overall productivity. Assisted helpdesk technicians with Technical Career Development Program by providing guidance on course selection and training to further their career in the telecommunications industry.