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Customer Service / Inside Sales / Webstores

Remote

karenlovetro@gmail.com

 

PROFORMA PRINT MARKETING 2023 – 2023 / Inside Sales Operations (Remote)

▪ Capitalize on the opportunity to drive profit-generating inside sales, including preparing client quotes, sales orders, and purchase orders, as well as providing clear, concise information to clients and key stakeholders.

▪ Consistently build and sustain strong vendor relations, including efficiently verifying data accuracy, promptly responding to and resolving issues, and adhering to all established processes and standards.

➢ Successfully manage high-volume eCommerce data entry workflow.

➢ Manage the process of entering and updating product info, pricing, and inventory.

➢ Exhibit proven knowledge of the use of ProStores platform for abovementioned recordkeeping.

 

PROFORMA – THE BRANDING AGENCY 2016 – 2018 / Webstore & Order Specialist

▪ Championed targeted research on promotional products to create tailored presentations based on client-specific needs, timelines, and budgets. Led merchandise sourcing and production of promotional products.

▪ Prepared competitive client quotes, sales orders, and purchase orders, and provided accurate shipment status information. Built profitable, solutions-centric vendor relations to align with operational processes.

➢ Restructured and standardized webstore programs and in-stock merchandise.

➢ Drove initiatives to achieve fewer warehouse pick errors and boost efficiency.

➢ Proposed alternative procurement solutions to quickly resolve complex order issues.

➢ Skillfully tracked production cycle progress against key milestones and managed workflow.

➢ Continually participated in trade shows and vendor meetings for all promotional product trends.

 

HALO (F/K/A NEWCLIENTS) 2012 – 2016 / Webstore Administrator / Order Processing Specialist

▪ Maximized bottom-line results by managing multiple high-volume eCommerce stores with custom-branded products via the coordination of product line inventory with third-party fulfillment partners and stakeholders.

▪ Proactively partnered in the performance-focused development of vendor strategy, product costing, managed vendor communication, and production management for promotional product categories.

➢ Expertly analyzed forecasts and recommended strategic buying plans.

➢ Recognized as the “go-to” contact for sales and management team members.

➢ Engaged in cross-functional meetings on critical sourcing and supply chain issues.

➢ Delivered training, coaching, and mentoring to new Customer Service Representatives.

➢ Prioritized up to 185 concurrent orders and tracked progress with vendors for on-time delivery.

 

PROMOTIONAL CONSIDERATIONS 2011 – 2012 / Webstore Manager
▪ Managed 15 webstores with custom branded promotional products for regional and national
clients, including McKesson (averaging 1 million in annual sales) and Jiffy Lube, for an ASI
promotional products distributor.
▪ Utilized ASI software, ProfitMaker, to set up new webstores as well as expand on existing webstores.
▪ Maintained stock levels and replenished inventory with multiple vendors as needed.
▪ Provided customer service offering advice on product selection, ensure event deadlines are
met, resolved order issues and other concerns.

 

VIRGINIA T’S 2006-2009  / Graphic Coordinator
▪ Created graphics and e-blasts to meet promotional needs for an ASI wholesale apparel supplier.
▪  Assisted with the layout / design / production of annual 300+ page product catalog.

 

STARLINE USA 2003-2005 / Art Expediter / ArtAssist Representative
▪ Evaluated customer artwork for usability for an ASI promotional products supplier.
▪ Advised clients how to successfully prepare digital artwork.
▪  Wrote Digital Art Specifications for inclusion in annual product catalog and on web site.

Education

1997

Bachelor of Arts at Niagara University

2014

Gradue Level Certificate in Project Management at University of Virginia

  • Updated 1 month ago

To contact this candidate email karenlovetro@gmail.com

Contact using webmail: Gmail / AOL / Yahoo / Outlook /