Director of Sales / Operations
Currently residing in Southern California, I’m looking for a new opportunity in Sales Operations in the Seattle / Tacoma, WA area. I have a wide range of mastered skills and a “Leadership through Teamwork” style of leading from the front.
I am a team builder, innovator, and promotional products professional. I have attended over 300 trade shows, hundreds of office visits and know most of the major players from the largest distributors personally.
I have worked remote and outside positions and am extremely reliable and accountable.
•Business Management •Digital Photography •Sales Presentations
•Closing Sales •Marketing Communications •VOIP phone systems
•Sales Management •Marketing Strategy •Direct mail marketing
•Digital Marketing •Import-Export Customs and ISF filing •Freight Forwarding
•Adobe Creative Suite •Safety and Compliance Management •OMS systems
•Photoshop •Supply Chain Management •CRM systems
•Illustrator •Harmonized Tariff Classifications •B2B Networking
•Constant Contact •Large Format Print Operations •Hubspot
•Product and logo design •ROI tracking and reporting •Salesforce
•Social Media Marketing •PPAI Product Safety Ambassador •ESP and SAGE
Enrolled / Attending at MITx
Supply Chain Dynamics
Sept 2004 / Aug 2006
Hiatus at Abraham Lincoln University School of Law
Contracts, liability, negligence
4.0 GPA / Honors English at Mt San Antonio College
Certificates in Computer Graphics and Marketing.
Director of US operations at EnamelPins, Inc.
Operations, Marketing, Human Resources, Safety, Compliance, Sales, Product Development and Distribution.
Negotiate and sign contracts for businesses to business sales, and sales to government entities.
Negotiate and sign licenses with private and public entities.
Identify and develop new target markets. Marketing communications, advertising design.
Hire and develop team members, payroll reporting, policies.
Day to day employee relations, scheduling, payroll tracking.
Purchase, install, program and maintain in office and remote computer networks and phone system networks.
High-level complaint resolution for customer retention.
Scheduling, planning, and attending trade shows, trade show display design.
Product design for sales support. Online design system point of contact.
Write, maintain, and update employee handbook.
Maintain current knowledge of California and US employment laws.
Travel to and meet select clients to better understand their needs.
Assist sales department by building relationships with large or high-value customers.
Monitor ad spend and suggest appropriate digital marketing products.
Guide and educate Chinese sales team members about American culture, customs, and traditions.
Marketing communications and advertising design.
Facilities safety and compliance.
Proofread 5 websites and most marketing communication.
Advertising design, ads, business cards, digital advertising and coupon codes.¬
USA decoration of in-stock medals and lapel pins. Designed (invented) jigging system for lapel pins with clutch backs.
Large format print operations including Mimaki JFX200-2513 gantry printer, Mimaki UCJV300 Roll printer, Epilog laser engraver and Mutoh vector plot-cutter. Advanced maintenance on Mimaki JFX200-2513 gantry printer.
Design products, artwork / logos, jigs, set-ups, plus packaging, shipping / delivering, and inspecting products.
Training other operators on layered print separation style.
June 2016 / Sept 2018
Regional Sales Manager (West and Great Lakes) at Golden Pacific - A Traveler's Choice Company
I managed accounts across 19 states including 32 of the top 50 distributors. My territories were Western and Great Lakes regions plus National Accounts.
I used Customer Relationship Management, E-mail marketing, social media, direct, and trade show marketing to grow sales.
My strengths include follow-up, attention to detail, and creativity. Prior distributor experience gives me an inside edge in building relationships with clients. I made sales calls, hosted factory tours and distributor sales meetings in-house, attended distributor shows and national trade shows, and managed and scheduled 4 outside multi-line rep teams.
Drove double digit growth for 2 years 16% – 2016 and 41% – 2017 and I grew key national accounts between 200 and 800% during the same period of time. I attained Gold and Diamond preferred status with several top 50 distributors who previously bought very little from our line.
Trained other reps on digital marketing trends, best E-mail practice, ESP and SAGE. I was on the product development team that designs and constructs each product and creates it’s marketing strategy.
Oct 2013 / June 2016
General Manager at Rivers Promo Group
In this position I managed day to day Operations, Sales Closing, Import/Export, Large Project Product Development, Sourcing, and Marketing 4 websites, 6 online stores, 5 supplier stores and one distributor store. SEO and Organic optimization, plus PPC advertising. Employee hiring and development. Set policies, write and maintain employee handbook.
I negotiated contracts with major distributor networks to keep rebates down and exposure up. My advanced problem resolution skills saved money, time, and cemented my reputation as a customer service specialist.
I did import scheduling, customs brokerage, and freight forwarding for 16 containers per month from the ports of Shanghai and Ningbo CN, to the ports of Oakland, Seattle and Long Beach, USA. Scheduling drayage, routing rail transfers, and door deliveries of ocean containers.
Other duties were scheduling, planning, and attending trade shows, trade show display design, Email marketing campaigns, ASi, ESP, DC, TO, website(s) marketing, forecasting, budgeting, ROI reporting. Managed US staff of 10 and integrate with 3 China sales teams with a total of 70 reps.
Artwork, product design, e-mail and flyer / digital ad design, Photoshop & Illustrator, all marketing and advertising design. Screen Printing design and set-up. Implemented maintained and trained other team members on Constant Contact mass email marketing database. Website design and updated.
Design and update websites, digital photography and photo retouching.
Regional Sales Manager (West) at Simba Cal
Sales Manager – West. CA, AZ, HI, OR, WA, CO, NV, AK. Set appointments or cold visit trophy stores, distributors, engravers, jewelers, and screen-printing shops to sell stock products and build relationships for custom product development and sales. Trade show display design, catalog design team, new product design and development team. Travel and expense accounts. 90% travel.