Danielle Roca
Atlanta, GA 30319   |   305-588-4305  |   Danielle.roca19@gmail.com

Summary

Diligent professional offering over 20 years of experience in promoting and selling promotional products and skilled in recommending merchandise based on individual requirements. I work hard to exceed client expectations by finding solutions and offering creative ideas.

Skills
·       Promotional items and print knowledge

·       Product Management and Pricing

·       Customer Needs Assessment

·       Accurate quoting

·       Multi-tasker
·       Strong communication with clients and vendors

·       Detail oriented

·       Problem solving

·       Daily use of: Canva, Excel, Outlook, Word, Sage, asi, EPMS and Pressero

Experience
Sales Representative | 04/2001 – Current

Pan American Graphic, Inc – Hialeah Gardens , FL

·       Started the promotional products department at a commercial print business from ground zero. Which has grown to represent 30% of overall sales.

·       Use industry search engines and tools to find items, create quotes, presentations, purchase orders and CRM to maintain contacts.

·       Provided samples and proofs to ensure client satisfaction.

·       Monitored customer order process to ensure orders meet deadlines.

·       Answer customer questions, share product knowledge and research pricing and availability.

·       Call vendors to confirm inventory, prices, production time and order status.

·       Developed and maintained records on customer contacts and used information to support effective follow-up opportunities.

·       Strong communication with clients about best imprint methods, as well as expectations of production and shipping timelines.

·       Able to multi-task to insure current and potential orders are tended to.