DANIEL  ESTEVES

973-223-9036                 dannyesteves@live.com

 

E X P E R I E N C E

OmniSource Marketing Group
Product Manager

July 2018 – Present

·         Creation and ongoing management of all products using our ASI industry software, Excel, and internal CRM and SharePoint systems

·         Exporting and analyzing sale history reports

·         Coordinating with decorators and suppliers to establish terms and programs for clients

·         Fielding departmental e-mails resolving program inquiries, issues, and requests

·         Working closely with internal departments throughout the day to accomplish tasks

·         Streamlining processes and improving departmental efficiency

·         Training new hires within the department

 

GEICO Insurance
Customer Service Representative

April 2017 – June 2018

·         Served as a well-trained insurance professional assisting customers in servicing their insurance policies through complex life events

·         Actively listened to customer concerns and worked proactively to identify issues and ensure a positive conclusion from start to finish

 

State Farm Insurance
Sales Associate

November 2015 – August 2016

·         Managed daily office activities

·         Established customer relationships and followed up to ensure their experience was memorable

·         Investigated current policies and procedures and benchmarked against methods of best practice

·         Delved deep into customer requirements and quoted insurance products which would assist in meeting their needs and exceeding their expectations

·         Researched and quoted new products to prospective clients

 

WorldWide Flight Services
Customer Service Agent January 2017 – March 2017

March 2014 – October 2015

·         Greeted, checked in, and confirmed travel details with customers

·         Acted as the primary Gate Lead and primary point of contact for customers

·         Reviewed and confirmed all necessary traveler documentation

·         Ensured all restrictions and regulations were adhered to

 

E D U C A T I O N

East Side High School

September 2009 – June 2013

 

Saint Peter’s University

Psychology

August 2013 – March 2015

 

Montclair State University

Psychology

September 2016 – January 2017

 

L A N G U A G E S

English

Portuguese

Spanish

 

References

May Reich

OmniSource Marketing Group

Director of Program Management

(317) 526 – 3228

 

Maribel Vigario

State Farm

Sales Manager

(973) 818 – 2019

 

Karol Zareba

WorldWide Flight Services

General Manager

(973) 776 – 4193