Inside Sales/Customer Service

Langhorne, PA (Philadelphia suburb)

Cynthia L. Mann, TAS

106 Hollybrooke Drive, Langhorne, PA 19047

(215) 801-0463

Customer facing, successful, detail oriented, sales / customer care professional with 30 years of experience in the promotional products industry. Skills include sales, customer care, time management, organization, quoting, marketing, adaptability, and exceptional customer relations.

·         Front facing online technology demos and membership sales meetings

·         Outbound calls to set up membership meetings and technology demos

·         Educate clients on the benefits of AIM membership, AIM technology products, websites, marketing programs and sales tools.

·         Tradeshow Suite attendance to meet with current and prospective clients

·         Working knowledge of Hub Spot CRM, Infuse Soft Accounting, Microsoft Word, Excel and Powerpoint, and Outlook

·         Promotional Products Association International (PPAI) TAS designation


May 2016 – December 2022
MAC Specialties ltd – Customer service/inside sales
·         Customer quoting and facilitating customer mockups with the art department

·         Educate clients on the benefits of using our products

·         Order entry

·         Phone sales and client office visits

·         Tradeshow booth attendance to present product line to attendees

·         Marketing to customers for reorders

·         Working knowledge of Netsuite by Oracle, Microsoft Word, Excel and Powerpoint, Outlook, Google Documents and Gmail

·         Update company products on industry search engines (SAGE, ESP & DC)

January 1991-September 2015
Advertising Specialty Institute (ASI) – supplier account executive
·         Develop advertising programs for promotional product suppliers based on their needs including, print and digital media.

·         Service client accounts on a daily basis, following through from the conception of the sale until the ads publish.

·         Educate my clients on the benefits of advertising in each of our products and determine the best program to suit their objectives.

·         Create and implement marketing programs to increase sales activity.

·         Attend trade shows to educate, sell and network with clients and prospective accounts.

·         Phone sales and client office visits

·         Working knowledge of Goldmine, Microsoft Word, Excel and Powerpoint.

·         BASI designation


Advertising Specialty Institute (ASI) – special projects account manager
·         Same as above in a more product specific role

·         Specialize in the sale classified ads, directory ads and point-of-purchase advertising.


Advertising Specialty Institute (ASI) – Accounting
·         Designed a system to track sales dollars each month to evaluate performance of company sales representatives.

·         Reconcile sales to pay commissions for company sales representatives.

·         Spoilage investigation to find ways to reduce spoilage dollars.

·         Member of Quality Control/Credit Committee to determine fail resolution to client disputes.

1988 – 1991 Philadelphia University – Philadelphia, PA
Bachelor of science degree in accounting with minor in psychology


Graduated 1991

BA Accounting at Philadelphia University

  • Updated 3 months ago

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