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Inside Sales/Customer Service

Langhorne, PA (Philadelphia suburb)

Cynthia L. Mann, TAS

106 Hollybrooke Drive, Langhorne, PA 19047

(215) 801-0463

cindimann@gmail.com
SUMMARY:

Customer facing, successful, detail oriented, sales / customer care professional with 30 years of experience in the promotional products industry. Skills include sales, customer care, time management, organization, quoting, marketing, adaptability, and exceptional customer relations.
Experience

FEBRUARY 2023 – OCTOBER 2023
AIM SMARTER LLC – MEMBERSHIP/TECHNOLOGY SALES
·         Front facing online technology demos and membership sales meetings

·         Outbound calls to set up membership meetings and technology demos

·         Educate clients on the benefits of AIM membership, AIM technology products, websites, marketing programs and sales tools.

·         Tradeshow Suite attendance to meet with current and prospective clients

·         Working knowledge of Hub Spot CRM, Infuse Soft Accounting, Microsoft Word, Excel and Powerpoint, and Outlook

·         Promotional Products Association International (PPAI) TAS designation

 

May 2016 – December 2022
MAC Specialties ltd – Customer service/inside sales
·         Customer quoting and facilitating customer mockups with the art department

·         Educate clients on the benefits of using our products

·         Order entry

·         Phone sales and client office visits

·         Tradeshow booth attendance to present product line to attendees

·         Marketing to customers for reorders

·         Working knowledge of Netsuite by Oracle, Microsoft Word, Excel and Powerpoint, Outlook, Google Documents and Gmail

·         Update company products on industry search engines (SAGE, ESP & DC)

January 1991-September 2015
Advertising Specialty Institute (ASI) – supplier account executive
·         Develop advertising programs for promotional product suppliers based on their needs including, print and digital media.

·         Service client accounts on a daily basis, following through from the conception of the sale until the ads publish.

·         Educate my clients on the benefits of advertising in each of our products and determine the best program to suit their objectives.

·         Create and implement marketing programs to increase sales activity.

·         Attend trade shows to educate, sell and network with clients and prospective accounts.

·         Phone sales and client office visits

·         Working knowledge of Goldmine, Microsoft Word, Excel and Powerpoint.

·         BASI designation

 

Advertising Specialty Institute (ASI) – special projects account manager
·         Same as above in a more product specific role

·         Specialize in the sale classified ads, directory ads and point-of-purchase advertising.

 

Advertising Specialty Institute (ASI) – Accounting
·         Designed a system to track sales dollars each month to evaluate performance of company sales representatives.

·         Reconcile sales to pay commissions for company sales representatives.

·         Spoilage investigation to find ways to reduce spoilage dollars.

·         Member of Quality Control/Credit Committee to determine fail resolution to client disputes.

Education
1988 – 1991 Philadelphia University – Philadelphia, PA
Bachelor of science degree in accounting with minor in psychology

Education

Graduated 1991

BA Accounting at Philadelphia University

  • Updated 3 months ago

To contact this candidate email cindimann@gmail.com

Contact using webmail: Gmail / AOL / Yahoo / Outlook /