Towsleys is an innovative promotional products company that delivers creative brand solutions to a wide range of companies and industries. Our goal is to find the right product ideas and support for the needs at hand. We strive to fully understand our clients; by doing so we are able to become part of their culture, share their values, and identify with the opportunities to be able to provide a better brand experience.

The Sales Coordinator role is dedicated to support Sales Representatives and Key Account Manager in the day-to-day administrative processes.  Main duties include order entry, account maintenance and follow-up on confirming order completion.  Ultimately, Towsleys entrusts this individual to assist and support Sales in making the Customer order placement a seamless process.

Responsibilities

• Research products with suppliers and sales representatives and manage orders for existing accounts.
• Follow-up on open orders with both vendor and customer
  Communicate artwork specifications to graphic artists utilizing standard form and review completed proofs for quality and accuracy
• Keep abreast of industry trends, research, and changes.
• Send follow-up emails to existing customers.
• Perform general administrative activities including, but not limited to answering emails, photocopying, faxing, mailing, and filing.
• Record accurate details of customer contacts and actions taken.
• Build sustainable relationships within the Towsleys team of trust through open, interactive, and timely communication.

Requirements

• Experience with MS Suite, ASI ProfitMaker and/or Netsuite preferred
• Proven customer support experience or experience as administrative duties
• Strong active listening skills
• Familiarity with computers required and order entry systems and practices preferred
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma